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Warranty
All Advanced Receiver Research products are warranted against defects in materials and workmanship. This warranty applies for one year from the date of delivery. We will repair or replace products which prove to be defective during the warranty period provided they are returned to Advanced Receiver Research. This warranty does not apply to any product repaired or altered by persons not authorized by Advanced Receiver Research, or not in accordance with instructions furnished by Advanced Receiver Research. If the unit is found to be defective as a result of misuse, improper repair, or abnormal conditions of operation, repairs will be billed at cost.
Repairs
When shipping one or more units to us for repair, whether in the warranty period or not, please obtain an RMA number below and note that number on your enclosed paperwork. Use the appropriate return address for your method of shipment. It is important that you choose the correct address for the method of shipment that you use.
Repairs will be returned via USPS Priority Mail unless you request otherwise. Warranty repairs are returned at no charge unless you choose an upgraded method of shipment. In that case we will charge you for the difference between the standard shiping method and the upgraded shipping method. Non warranty repairs, for most GaAsFET model preamplifiers, typically run $28.50 not including return shipping charges. You can include your credit card information for payment with the repair or include your phone number so that we can contact you for that information. If you are a Net 30 customer we can bill you for the repair.
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US Mail address:
Advanced Receiver Research
Repair Department
Box 1242
Burlington CT 06013
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UPS, Fed Ex, Purolator, Emery, etc.
address:
Advanced Receiver Research
Repair Department
15 Polly Dan Rd.
Burlington CT 06013
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